/* Light SaaS UI styling for tickets module */
.tickets-container {
  padding: 24px;
  max-width: 1200px;
  margin: 0 auto;
  font-family: 'Inter', system-ui, sans-serif;
  color: #1f2937;
}

.tickets-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 24px;
}

.tickets-header h2 {
  margin: 0 0 8px 0;
  font-size: 24px;
  font-weight: 600;
  color: #111827;
}

.tickets-header p {
  margin: 0;
  color: #6b7280;
  font-size: 14px;
}

/* Tickets Summary Cards */
.tickets-summary-row {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 16px;
  margin-bottom: 24px;
}

.tickets-summary-card {
  background-color: var(--surface);
  border: 1px solid var(--border-light);
  border-radius: var(--radius-sm);
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  box-shadow: var(--shadow-subtle);
  transition: transform 0.2s, box-shadow 0.2s;
  position: relative;
  overflow: hidden;
  padding-inline-start: 20px;
  padding-inline-end: 14px;
}

.tickets-summary-card:hover {
  transform: translateY(-2px);
  box-shadow: var(--shadow-md);
}

.tickets-summary-card::before {
  content: '';
  position: absolute;
  inset-block: 0;
  inset-inline-start: 0;
  width: 4px;
  background-color: var(--text-muted);
}

.tickets-summary-card.tickets-summary-total::before {
  background-color: var(--primary);
}

.tickets-summary-card.tickets-summary-open::before {
  background-color: #4338ca;
}

.tickets-summary-card.tickets-summary-pending::before {
  background-color: #b45309;
}

.tickets-summary-card.tickets-summary-closed::before {
  background-color: #4b5563;
}

.tickets-summary-card.tickets-summary-highurgent::before {
  background-color: #b91c1c;
}

.tickets-summary-card.tickets-summary-unassigned::before {
  background-color: #6b21a8;
}

.tickets-summary-card-label {
  font-size: 11px;
  font-weight: 600;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.tickets-summary-card-value {
  font-size: 24px;
  font-weight: 600;
  color: var(--text-primary);
}

.tickets-filters {
  display: flex;
  gap: 12px;
  margin-bottom: 24px;
  flex-wrap: wrap;
  align-items: center;
}

.tickets-input, .tickets-select, .tickets-textarea {
  padding: 10px 14px;
  border: 1px solid var(--border-medium, rgba(32, 24, 64, 0.12));
  border-radius: var(--radius-sm, 8px);
  font-size: 13.5px;
  color: var(--text-primary);
  background-color: var(--surface);
  transition: border-color var(--transition-fast), box-shadow var(--transition-fast);
  box-sizing: border-box;
  width: 100%;
  height: 38px;
}

.tickets-textarea {
  height: auto;
}

.tickets-input:focus, .tickets-select:focus, .tickets-textarea:focus {
  outline: none;
  border-color: var(--primary, #7C6DF2);
  box-shadow: 0 0 0 3px var(--primary-soft, rgba(124, 109, 242, 0.12));
}

.tickets-input:read-only {
  background-color: var(--surface-muted);
  color: var(--text-muted);
}

.tickets-search-wrapper {
  position: relative;
  flex: 1;
  min-width: 250px;
}

.tickets-search-icon {
  position: absolute;
  left: 12px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--text-muted);
  pointer-events: none;
}

.tickets-search-wrapper .tickets-input {
  padding-left: 36px;
}

.tickets-select {
  flex: 0 1 200px;
  min-width: 150px;
  cursor: pointer;
}

.tickets-reset-btn {
  height: 38px;
  padding: 0 16px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  border: 1px solid var(--border-medium, rgba(32, 24, 64, 0.12));
  background-color: var(--surface);
  color: var(--text-secondary);
  font-weight: 600;
  font-size: 13px;
  border-radius: var(--radius-sm, 8px);
  transition: all 0.15s ease-in-out;
  cursor: pointer;
}

.tickets-reset-btn:hover {
  background-color: var(--surface-soft);
  border-color: var(--primary);
  color: var(--text-primary);
}

.tickets-btn {
  padding: 8px 16px;
  border-radius: 6px;
  font-size: 14px;
  font-weight: 500;
  cursor: pointer;
  border: none;
  transition: background-color 0.2s;
}

.tickets-btn:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.tickets-btn-primary {
  background-color: #8b5cf6;
  color: #fff;
}

.tickets-btn-primary:hover:not(:disabled) {
  background-color: #7c3aed;
}

.tickets-btn-secondary {
  background-color: #f3f4f6;
  color: #374151;
  border: 1px solid #d1d5db;
}

.tickets-btn-secondary:hover:not(:disabled) {
  background-color: #e5e7eb;
}

.tickets-btn-danger {
  background-color: #ef4444;
  color: #fff;
}

.tickets-btn-danger:hover:not(:disabled) {
  background-color: #dc2626;
}

.tickets-alert {
  padding: 12px 16px;
  border-radius: 6px;
  margin-bottom: 24px;
  font-size: 14px;
}

.tickets-alert-error {
  background-color: #fef2f2;
  color: #b91c1c;
  border: 1px solid #fecaca;
}

.tickets-alert-success {
  background-color: #f0fdf4;
  color: #15803d;
  border: 1px solid #bbf7d0;
}

.tickets-table-wrapper {
  background-color: #fff;
  border: 1px solid #e5e7eb;
  border-radius: 8px;
  overflow-x: auto;
}

.tickets-table {
  width: 100%;
  border-collapse: collapse;
  text-align: start;
  font-size: 14px;
}

.tickets-table th {
  padding: 12px 16px;
  background-color: #f9fafb;
  border-bottom: 1px solid #e5e7eb;
  color: #4b5563;
  font-weight: 600;
  text-align: start;
}

.tickets-table td {
  padding: 14px 16px;
  border-bottom: 1px solid #e5e7eb;
  color: #374151;
  vertical-align: middle;
  text-align: start;
}

.tickets-table tr:last-child td {
  border-bottom: none;
}

.tickets-table tr {
  transition: background-color 0.2s, box-shadow 0.2s;
}

.tickets-table tr:hover {
  background-color: var(--surface-soft, #f9fafb);
}

/* Badges */
.tickets-badge {
  padding: 4px 10px;
  border-radius: 12px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.02em;
  text-transform: uppercase;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  line-height: 1.2;
  border: 1px solid transparent;
  white-space: nowrap;
}

.tickets-badge-status-open { background-color: #e0e7ff; color: #4338ca; border-color: rgba(67, 56, 202, 0.15); }
.tickets-badge-status-pending { background-color: #fef3c7; color: #b45309; border-color: rgba(180, 83, 9, 0.15); }
.tickets-badge-status-inprogress { background-color: #dbeafe; color: #1d4ed8; border-color: rgba(29, 78, 216, 0.15); }
.tickets-badge-status-resolved { background-color: #d1fae5; color: #047857; border-color: rgba(4, 120, 87, 0.15); }
.tickets-badge-status-closed { background-color: #f3f4f6; color: #4b5563; border-color: rgba(75, 85, 99, 0.15); }

.tickets-badge-priority-low { background-color: #f3f4f6; color: #4b5563; border-color: rgba(75, 85, 99, 0.15); }
.tickets-badge-priority-medium { background-color: #dbeafe; color: #1d4ed8; border-color: rgba(29, 78, 216, 0.15); }
.tickets-badge-priority-high { background-color: #fee2e2; color: #b91c1c; border-color: rgba(185, 28, 28, 0.15); }
.tickets-badge-priority-urgent { background-color: #fef2f2; color: #991b1b; border-color: rgba(153, 27, 27, 0.2); font-weight: 700; }

.tickets-badge-type { background-color: #f3e8ff; color: #6b21a8; border-color: rgba(107, 33, 168, 0.15); }

/* Column Layouts */
.tickets-col-number-title {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.tickets-row-number {
  font-weight: 600;
  color: var(--text-primary, #171326);
  font-size: 13.5px;
  font-family: 'SF Mono', 'Fira Code', 'Cascadia Code', monospace;
}

.tickets-row-title {
  font-size: 12px;
  color: var(--text-secondary, #6F6A80);
  line-height: 1.4;
  font-weight: 400;
}

.tickets-col-customer {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.tickets-row-customer-id {
  font-weight: 600;
  color: var(--text-primary, #171326);
  font-size: 12.5px;
  background-color: var(--surface-soft, #f8f7ff);
  border: 1px solid var(--border-light, rgba(32, 24, 64, 0.08));
  padding: 2px 6px;
  border-radius: 4px;
  display: inline-block;
  width: fit-content;
}

.tickets-row-conv-id {
  font-size: 11px;
  color: var(--text-muted, #9B96AA);
  font-family: 'SF Mono', 'Fira Code', monospace;
}

/* Assigned Staff Chip */
.tickets-staff-chip {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 4px 10px;
  background-color: var(--surface-soft, #f8f7ff);
  border: 1px solid var(--border-light, rgba(32, 24, 64, 0.08));
  border-radius: 20px;
  font-size: 13px;
  font-weight: 500;
  color: var(--text-primary, #171326);
  max-width: 180px;
}

.tickets-staff-chip.unassigned {
  background-color: transparent;
  border-style: dashed;
  color: var(--text-secondary, #6F6A80);
}

.tickets-staff-avatar {
  width: 22px;
  height: 22px;
  border-radius: 50%;
  background-color: var(--primary, #7C6DF2);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 10px;
  font-weight: 700;
  flex-shrink: 0;
}

.tickets-staff-chip.unassigned .tickets-staff-avatar {
  background-color: var(--text-muted, #9B96AA);
  color: #fff;
}

.tickets-staff-name {
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.tickets-empty-state {
  text-align: center;
  padding: 48px 24px;
  background-color: #fff;
  border: 1px solid #e5e7eb;
  border-radius: 8px;
}

.tickets-empty-state h3 {
  margin: 0 0 8px 0;
  color: #111827;
}

.tickets-empty-state p {
  color: #6b7280;
  margin: 0 0 16px 0;
}

.tickets-actions {
  display: flex;
  gap: 6px;
  align-items: center;
}

.tickets-btn-text {
  background: none;
  border: 1px solid var(--border-light, rgba(32, 24, 64, 0.08));
  color: var(--text-secondary, #6F6A80);
  cursor: pointer;
  width: 30px;
  height: 30px;
  border-radius: 6px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  transition: background-color 0.15s, color 0.15s, border-color 0.15s, box-shadow 0.15s;
  padding: 0;
}

.tickets-btn-text:focus-visible {
  outline: none;
  box-shadow: 0 0 0 2px var(--primary-soft, rgba(124, 109, 242, 0.12));
  border-color: var(--primary, #7C6DF2);
}

.tickets-btn-text svg {
  pointer-events: none; /* Make clicks register directly on the button */
}

/* Edit button specific states */
.tickets-edit-btn:hover {
  background-color: var(--primary-soft, rgba(124, 109, 242, 0.12));
  color: var(--primary, #7C6DF2);
  border-color: var(--primary, #7C6DF2);
}

/* Close button specific states */
.tickets-close-btn:hover {
  background-color: var(--success-bg, rgba(22, 199, 154, 0.12));
  color: var(--success, #16C79A);
  border-color: var(--success, #16C79A);
}

/* ==========================================
   Modal — Premium Ticket Management Panel
   ========================================== */
.tickets-modal {
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
  z-index: 1000;
  display: flex;
  align-items: center;
  justify-content: center;
}

.tickets-hidden {
  display: none !important;
}

/* --- Overlay --- */
.tickets-modal-overlay {
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
  background-color: rgba(23, 19, 38, 0.4);
  backdrop-filter: blur(4px);
  -webkit-backdrop-filter: blur(4px);
  animation: tickets-fadeIn 0.2s ease-out;
}

/* --- Modal Content Shell --- */
.tickets-modal-content {
  position: relative;
  background-color: var(--surface, #fff);
  border-radius: var(--radius-lg, 16px);
  width: min(1000px, calc(100vw - 48px));
  height: min(860px, 90vh);
  max-height: 90vh;
  display: flex;
  flex-direction: column;
  box-shadow: var(--shadow-modal, 0 20px 25px -5px rgba(32, 24, 64, 0.1), 0 10px 10px -5px rgba(32, 24, 64, 0.04));
  animation: tickets-scaleIn 0.25s cubic-bezier(0.16, 1, 0.3, 1);
  overflow: hidden;
}

/* ==========================================
   Header — Ticket Identity Bar
   ========================================== */
.tickets-modal-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  padding: 20px 24px;
  border-bottom: 1px solid var(--border-light, rgba(32, 24, 64, 0.08));
  background-color: var(--surface, #fff);
  flex-shrink: 0;
}

.tickets-header-left {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  flex: 1;
  min-width: 0;
}

.tickets-header-icon {
  width: 48px;
  height: 48px;
  border-radius: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  background-color: hsl(210, 60%, 92%);
  color: hsl(210, 55%, 40%);
  user-select: none;
}

.tickets-header-info-block {
  flex: 1;
  min-width: 0;
  padding-top: 2px;
}

.tickets-header-name-row {
  display: flex;
  align-items: baseline;
  gap: 10px;
  flex-wrap: wrap;
}

.tickets-header-name {
  font-size: 17px;
  font-weight: 650;
  color: var(--text-primary, #171326);
  line-height: 1.3;
}

.tickets-header-messenger {
  font-size: 12px;
  font-weight: 500;
  color: var(--text-muted, #9B96AA);
  font-family: 'SF Mono', 'Fira Code', 'Cascadia Code', 'Consolas', monospace;
  letter-spacing: -0.2px;
}

/* Header Badges */
.tickets-header-badges {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-top: 6px;
  flex-wrap: wrap;
}

.tickets-header-badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 3px 10px;
  border-radius: 12px;
  font-size: 11px;
  font-weight: 600;
  line-height: 1.2;
  white-space: nowrap;
  border: 1px solid transparent;
  transition: opacity var(--transition-fast, 0.15s ease-in-out);
}

.tickets-header-badge-meta {
  background-color: var(--surface-muted, #F1F0FA);
  color: var(--text-secondary, #6F6A80);
}

/* Header Right */
.tickets-header-right {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-shrink: 0;
  padding-top: 4px;
}

.tickets-modal-header h3 {
  margin: 0;
  font-size: 13px;
  font-weight: 500;
  color: var(--text-muted, #9B96AA);
  white-space: nowrap;
}

/* Close Button */
.tickets-btn-close {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 32px;
  height: 32px;
  border-radius: var(--radius-sm, 8px);
  background: none;
  border: none;
  color: var(--text-muted, #9B96AA);
  cursor: pointer;
  transition: background-color 0.15s ease, color 0.15s ease;
}

.tickets-btn-close:hover {
  background-color: var(--surface-muted, #F1F0FA);
  color: var(--text-primary, #171326);
}

.tickets-btn-close:focus-visible {
  outline: none;
  box-shadow: 0 0 0 2px var(--primary-soft, rgba(124, 109, 242, 0.12));
}

/* ==========================================
   Form Shell
   ========================================== */
#tickets-form {
  display: flex;
  flex-direction: column;
  flex: 1 1 auto;
  min-height: 0;
  overflow: hidden;
}

/* ==========================================
   Scrollable Body
   ========================================== */
.tickets-modal-body {
  flex: 1 1 auto;
  min-height: 0;
  overflow-y: auto;
  padding: 24px;
  scroll-padding-bottom: 80px;
  scrollbar-width: thin;
  scrollbar-color: var(--surface-muted, #F1F0FA) transparent;
}

/* ==========================================
   Metadata Info Cards Grid
   ========================================== */
.tickets-metadata-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(155px, 1fr));
  gap: 12px;
  margin-bottom: 24px;
}

.tickets-meta-card {
  display: flex;
  flex-direction: column;
  padding: 10px 14px;
  background-color: var(--surface-soft, #f8f7ff);
  border: 1px solid var(--border-light, rgba(32, 24, 64, 0.08));
  border-radius: var(--radius-sm, 8px);
  transition: border-color var(--transition-fast, 0.15s ease-in-out), box-shadow var(--transition-fast, 0.15s ease-in-out);
}

.tickets-meta-card:hover {
  border-color: var(--primary, #7C6DF2);
  box-shadow: var(--shadow-subtle, 0 1px 3px 0 rgba(32, 24, 64, 0.04));
}

.tickets-meta-card-label {
  font-size: 10px;
  font-weight: 700;
  color: var(--text-muted, #9B96AA);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin-bottom: 4px;
}

.tickets-meta-card-value {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--text-primary, #171326);
  word-break: break-all;
}

.tickets-meta-card-sub {
  font-size: 10px;
  font-weight: 500;
  color: var(--text-secondary, #6F6A80);
  margin-top: 2px;
}

/* ==========================================
   Two-Column Layout
   ========================================== */
.tickets-modal-columns {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 350px;
  gap: 24px;
}

.tickets-side-column {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.tickets-classification-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}

@media (max-width: 480px) {
  .tickets-classification-grid {
    grid-template-columns: 1fr;
  }
}

.tickets-activity-log-card {
  flex-grow: 1;
  display: flex;
  flex-direction: column;
}

.tickets-activity-log-card .tickets-log-preview {
  flex-grow: 1;
  max-height: none;
  min-height: 120px;
}

/* ==========================================
   Section Cards
   ========================================== */
.tickets-section-card {
  background-color: var(--surface, #fff);
  border: 1px solid var(--border-light, rgba(32, 24, 64, 0.08));
  border-radius: var(--radius-lg, 16px);
  padding: 24px;
  margin-bottom: 20px;
  box-shadow: var(--shadow-subtle, 0 1px 3px 0 rgba(32, 24, 64, 0.04));
  transition: box-shadow 0.25s ease, transform 0.25s ease;
}

.tickets-section-card:hover {
  box-shadow: var(--shadow-md, 0 4px 12px -2px rgba(32, 24, 64, 0.06), 0 2px 6px -2px rgba(32, 24, 64, 0.04));
}

.tickets-section-card:last-child {
  margin-bottom: 0;
}

.tickets-card-header {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 20px;
}

.tickets-card-header svg {
  flex-shrink: 0;
  color: var(--primary, #7C6DF2);
}

.tickets-card-header h4 {
  font-size: 15px;
  font-weight: 600;
  color: var(--text-primary, #171326);
  margin: 0;
}

/* ==========================================
   Form Controls (Modal-scoped)
   ========================================== */
.tickets-form-group {
  margin-bottom: 16px;
}

.tickets-form-group:last-child {
  margin-bottom: 0;
}

.tickets-form-group label {
  display: block;
  font-size: 12.5px;
  font-weight: 600;
  margin-bottom: 6px;
  color: var(--text-secondary, #6F6A80);
}

.tickets-form-row {
  display: flex;
  gap: 16px;
  margin-bottom: 16px;
}

.tickets-form-row > .tickets-form-group {
  flex: 1;
}

/* Modal-scoped input focus enhancement */
.tickets-modal .tickets-input:focus,
.tickets-modal .tickets-textarea:focus,
.tickets-modal .tickets-select:focus {
  border-color: var(--primary, #7C6DF2);
  box-shadow: 0 0 0 3px var(--primary-soft, rgba(124, 109, 242, 0.12));
}

.tickets-modal .tickets-textarea {
  min-height: 90px;
  font-family: inherit;
  line-height: 1.5;
  resize: vertical;
  unicode-bidi: plaintext;
  text-align: start;
}

.tickets-textarea-large {
  min-height: 140px !important;
}

.tickets-field-help {
  font-size: 11px;
  color: var(--text-secondary, #6F6A80);
  margin-top: 4px;
  display: block;
  line-height: 1.4;
}

#tickets-form-notes {
  font-family: 'SF Mono', 'Fira Code', 'Cascadia Code', 'Consolas', monospace;
  background-color: var(--surface-muted, #F1F0FA);
  color: var(--text-secondary, #6F6A80);
  min-height: 140px;
  resize: vertical;
}

/* ==========================================
   Header Action Buttons
   ========================================== */
.tickets-modal-header-actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.tickets-modal-header-actions .tickets-btn {
  padding: 6px 14px;
  font-size: 13px;
  font-weight: 600;
  height: 32px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  border-radius: var(--radius-sm, 8px);
  transition: background-color 0.15s ease,
              border-color 0.15s ease,
              color 0.15s ease,
              transform 0.15s ease,
              box-shadow 0.15s ease;
  cursor: pointer;
  border: 1px solid transparent;
}

.tickets-modal-header-actions .tickets-btn:active:not(:disabled) {
  transform: scale(0.98);
}

.tickets-modal-header-actions .tickets-btn-primary {
  background-color: var(--primary, #7C6DF2);
  color: #fff;
}

.tickets-modal-header-actions .tickets-btn-primary:hover:not(:disabled) {
  background-color: var(--primary-hover, #6B5DE6);
}

.tickets-modal-header-actions .tickets-btn-secondary {
  background-color: var(--surface, #fff);
  color: var(--text-secondary, #6F6A80);
  border: 1px solid var(--border-medium, rgba(32, 24, 64, 0.12));
}

.tickets-modal-header-actions .tickets-btn-secondary:hover:not(:disabled) {
  background-color: var(--surface-soft, #f8f7ff);
  border-color: var(--primary, #7C6DF2);
  color: var(--text-primary, #171326);
}

.tickets-modal-header-actions .tickets-btn-danger {
  background-color: #ef4444;
  color: #fff;
  border: 1px solid #dc2626;
}

.tickets-modal-header-actions .tickets-btn-danger:hover:not(:disabled) {
  background-color: #dc2626;
  border-color: #b91c1c;
}

.tickets-modal-header-actions .tickets-btn-primary:focus-visible,
.tickets-modal-header-actions .tickets-btn-secondary:focus-visible,
.tickets-modal-header-actions .tickets-btn-danger:focus-visible {
  outline: none;
  box-shadow: 0 0 0 3px var(--primary-soft, rgba(124, 109, 242, 0.12));
}

/* Save Button Spinner */
.tickets-save-btn-spinner {
  display: inline-block;
  width: 14px;
  height: 14px;
  border: 2px solid rgba(255, 255, 255, 0.3);
  border-top-color: #fff;
  border-radius: 50%;
  animation: tickets-spin 0.6s linear infinite;
}

/* ==========================================
   Animations
   ========================================== */
@keyframes tickets-fadeIn {
  from { opacity: 0; }
  to { opacity: 1; }
}

@keyframes tickets-scaleIn {
  from {
    opacity: 0;
    transform: scale(0.97);
  }
  to {
    opacity: 1;
    transform: scale(1);
  }
}

@keyframes tickets-spin {
  to { transform: rotate(360deg); }
}

/* ==========================================
   Responsive Breakpoints
   ========================================== */
@media (max-width: 768px) {
  .tickets-modal-columns {
    grid-template-columns: 1fr;
  }

  .tickets-modal-content {
    max-width: 95%;
  }

  .tickets-modal-header {
    flex-direction: column;
    gap: 12px;
  }

  .tickets-header-right {
    align-self: flex-end;
  }

  .tickets-metadata-grid {
    grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
  }

  .tickets-form-row {
    flex-direction: column;
    gap: 0;
  }
}

@media (max-width: 480px) {
  .tickets-modal-content {
    max-width: 100%;
    max-height: 100vh;
    border-radius: 0;
    height: 100vh;
  }

  .tickets-modal-body {
    padding: 16px;
  }

  .tickets-section-card {
    padding: 16px;
    border-radius: var(--radius-md, 12px);
  }

  .tickets-modal-footer {
    padding: 12px 16px;
  }

  .tickets-modal-header {
    padding: 16px;
  }

  .tickets-metadata-grid {
    grid-template-columns: 1fr 1fr;
    gap: 8px;
  }
}

@media (max-width: 480px) {
  .tickets-modal {
    padding: 0;
  }
  .tickets-modal-content {
    width: 100vw;
    height: 100vh;
    max-height: 100vh;
    border-radius: 0;
  }
}

/* ==========================================
   Searchable Customer Picker
   ========================================== */
.tickets-customer-picker {
  position: relative;
  margin-bottom: 16px;
}

.tickets-customer-picker label {
  display: block;
  font-size: 13px;
  font-weight: 500;
  margin-bottom: 6px;
  color: var(--text-secondary, #6F6A80);
}

/* Selected state — the visible "chip" shown when a customer is chosen or form is closed */
.tickets-customer-selected {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 14px;
  background-color: var(--surface-soft, #F8F7FF);
  border: 1px solid var(--border-light, rgba(32, 24, 64, 0.1));
  border-radius: 8px;
  cursor: pointer;
  transition: border-color 0.15s, box-shadow 0.15s;
  user-select: none;
}

.tickets-customer-selected:hover {
  border-color: var(--primary, #8b5cf6);
  box-shadow: 0 0 0 3px rgba(139, 92, 246, 0.08);
}

.tickets-customer-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background-color: #8b5cf6;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 13px;
  flex-shrink: 0;
  letter-spacing: -0.5px;
}

.tickets-customer-selected-info {
  display: flex;
  flex-direction: column;
  gap: 2px;
  flex: 1;
  min-width: 0;
}

.tickets-customer-selected-info strong {
  font-size: 13.5px;
  font-weight: 600;
  color: var(--text-primary, #171326);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.tickets-customer-selected-info span {
  font-size: 11.5px;
  color: var(--text-muted, #9B96AA);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.tickets-customer-chevron {
  flex-shrink: 0;
  color: var(--text-muted, #9B96AA);
  transition: transform 0.2s;
}

.tickets-customer-picker.is-open .tickets-customer-chevron {
  transform: rotate(180deg);
}

/* Search input — hidden by default, shown when picker is open */
.tickets-customer-search-input {
  display: none;
  margin-top: 4px;
}

.tickets-customer-picker.is-open .tickets-customer-search-input {
  display: block;
}

.tickets-customer-picker.is-open .tickets-customer-selected {
  display: none;
}

/* Results dropdown */
.tickets-customer-results {
  position: absolute;
  top: 100%;
  left: 0;
  right: 0;
  z-index: 300;
  background-color: #fff;
  border: 1px solid rgba(32, 24, 64, 0.1);
  border-radius: 12px;
  box-shadow: 0 12px 28px -6px rgba(0,0,0,0.12), 0 6px 10px -4px rgba(0,0,0,0.06);
  max-height: 220px;
  overflow-y: auto;
  margin-top: 4px;
  scrollbar-width: thin;
}

/* Individual result rows */
.tickets-customer-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 14px;
  cursor: pointer;
  transition: background-color 0.12s;
}

.tickets-customer-item:first-child {
  border-radius: 12px 12px 0 0;
}

.tickets-customer-item:last-child {
  border-radius: 0 0 12px 12px;
}

.tickets-customer-item:only-child {
  border-radius: 12px;
}

.tickets-customer-item:hover,
.tickets-customer-item.is-focused {
  background-color: rgba(139, 92, 246, 0.06);
}

.tickets-customer-item-avatar {
  width: 30px;
  height: 30px;
  border-radius: 50%;
  background-color: #a78bfa;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 11px;
  flex-shrink: 0;
  letter-spacing: -0.5px;
}

.tickets-customer-item-info {
  display: flex;
  flex-direction: column;
  gap: 1px;
  min-width: 0;
}

.tickets-customer-item-info strong {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-primary, #171326);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.tickets-customer-item-info span {
  font-size: 11px;
  color: var(--text-muted, #9B96AA);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.tickets-customer-empty {
  padding: 16px;
  text-align: center;
  color: var(--text-muted, #9B96AA);
  font-size: 13px;
}

/* ==========================================
   Status Insight Card
   ========================================== */
.tickets-insight-summary {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.tickets-insight-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding-bottom: 8px;
  border-bottom: 1px solid var(--border-light, rgba(32, 24, 64, 0.06));
}

.tickets-insight-row:last-child {
  padding-bottom: 0;
  border-bottom: none;
}

.tickets-insight-label {
  font-size: 13px;
  font-weight: 500;
  color: var(--text-secondary, #6F6A80);
}

#tickets-insight-assigned-name {
  font-size: 13px;
  color: var(--text-primary, #171326);
  font-weight: 600;
}

#tickets-insight-closed-date {
  font-size: 13px;
  color: var(--text-muted, #9B96AA);
}

/* ==========================================
   Activity / Log Preview
   ========================================== */
.tickets-log-preview {
  background-color: var(--surface-muted, #F1F0FA);
  border-radius: var(--radius-sm, 8px);
  padding: 12px;
  max-height: 250px;
  overflow-y: auto;
  border: 1px solid var(--border-light, rgba(32, 24, 64, 0.08));
  scrollbar-width: thin;
}

#tickets-log-preview-content {
  margin: 0;
  font-family: 'SF Mono', 'Fira Code', 'Cascadia Code', 'Consolas', monospace;
  font-size: 12px;
  line-height: 1.5;
  color: var(--text-secondary, #6F6A80);
  white-space: pre-wrap;
  word-break: break-word;
  unicode-bidi: isolate;
  direction: ltr;
  text-align: start;
}

/* ==========================================
   Arabic / RTL & Mobile UX Master Enhancements
   ========================================== */
.tickets-container {
  font-family: var(--font-family, 'Inter', system-ui, sans-serif);
  text-align: start;
}

[dir="rtl"] .tickets-header h2,
[dir="rtl"] .tickets-header p,
[dir="rtl"] .tickets-summary-label,
[dir="rtl"] .tickets-filter-group label,
[dir="rtl"] .tickets-modal-content,
[dir="rtl"] .tickets-detail-header h3,
[dir="rtl"] .tickets-form-group label {
  text-align: start;
}

/* Bidi Isolation for Ticket IDs, Dates, Phone Numbers */
.tickets-table td:first-child,
.tickets-modal-customer-id,
#tickets-detail-ticket-id,
#tickets-detail-conversation-id,
#tickets-detail-created-at,
#tickets-detail-updated-at,
.tickets-date-cell {
  unicode-bidi: isolate;
}

/* Mobile Responsiveness (<= 768px) */
@media (max-width: 768px) {
  .tickets-container {
    padding: 16px 8px;
  }

  .tickets-header {
    flex-direction: column;
    align-items: stretch;
    gap: 12px;
  }

  .tickets-header h2 {
    font-size: 20px;
  }

  .tickets-btn {
    min-height: 44px;
  }

  .tickets-btn-primary {
    width: 100%;
  }

  /* Compact 2-column dashboard summary cards on mobile */
  .tickets-summary-row {
    grid-template-columns: repeat(2, 1fr);
    gap: 10px;
    margin-bottom: 16px;
  }

  .tickets-summary-card {
    padding: 12px 10px;
    padding-inline-start: 16px;
  }

  .tickets-summary-value {
    font-size: 20px;
  }

  .tickets-summary-label {
    font-size: 11px;
  }

  /* Filters stack cleanly */
  .tickets-filters {
    flex-direction: column;
    align-items: stretch;
    gap: 10px;
  }

  .tickets-search-wrapper,
  .tickets-filter-group,
  .tickets-select,
  .tickets-reset-btn {
    width: 100%;
    min-height: 44px;
  }

  /* Smooth Table Scroll on Mobile */
  .tickets-table-wrapper {
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
    border-radius: 8px;
    margin-bottom: 20px;
  }

  .tickets-table th,
  .tickets-table td {
    padding: 12px 10px;
    white-space: nowrap;
  }

  /* Actions Touch Targets */
  .tickets-action-btn,
  .tickets-icon-btn {
    min-width: 44px;
    min-height: 44px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 8px;
  }

  /* Near-Fullscreen Mobile Modal Sheet */
  .tickets-modal {
    padding: 0;
  }

  .tickets-modal-content {
    width: 100vw;
    height: 100dvh;
    max-height: 100dvh;
    border-radius: 0;
    border: none;
  }

  .tickets-modal-header {
    padding: 14px 16px;
    padding-top: max(14px, env(safe-area-inset-top));
  }

  .tickets-modal-body {
    padding: 16px 14px;
  }

  .tickets-form-row {
    flex-direction: column;
    gap: 12px;
  }

  .tickets-modal-footer {
    padding: 14px 16px;
    padding-bottom: max(16px, env(safe-area-inset-bottom));
    flex-direction: column-reverse;
    gap: 10px;
  }

  .tickets-modal-footer button {
    width: 100%;
    min-height: 46px;
  }

  .tickets-modal-close {
    width: 44px;
    height: 44px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 28px;
  }
}

@media (max-width: 360px) {
  .tickets-summary-row {
    grid-template-columns: 1fr;
  }
}